Terms and Conditions for

1:1 Consulting Sessions

This Agreement (“Agreement”) is entered into between (“Carli Blau”) and the individual booking a session (“Client,” “you”). By booking and/or paying for a 1:1 consulting or coaching call, you acknowledge that you have read, understood, and agreed to all terms below.

1. Nature of Services

The Consultant provides educational consulting and coaching focused on human sexuality, relationships, intimacy, communication, and related topics. Sessions are intended to provide information, education, guidance, perspective, and direction.

Sessions are educational and coaching in nature. They are not sexual, romantic, or therapeutic in nature, and shall not be treated as such by either party under any circumstances.

Disclosure of Licensure. The Consultant, Carli Blau, is a Licensed Clinical Social Worker (LCSW) licensed in the State of [New York], license number [090477]. However, the Consultant is not acting in the capacity of a licensed clinical social worker, psychotherapist, or mental health provider when conducting these consulting and coaching sessions. The Consultant's clinical license, training, and experience inform her work as an educator and coach, but participation in a session does not establish a clinical, psychotherapeutic, or treatment relationship of any kind.

No Therapeutic Relationship Is Formed. By booking and participating in a session, the Client expressly acknowledges and agrees that:

  • The session is a coaching and educational consultation only.

  • No clinician-patient, therapist-client, or any other treatment relationship is created, initiated, or implied between the Client and the Consultant.

  • The Consultant is not the Client's social worker, therapist, counselor, or mental health provider.

  • The session is not psychotherapy, mental health treatment, diagnosis, or assessment, and shall not be represented as such.

  • The protections, privileges (including therapist-client privilege), reporting obligations, and ethical duties that apply within a licensed clinical relationship do not apply to these sessions, except where independently required by law.

Not a Substitute for Professional Care. Sessions are not a substitute for medical, psychological, psychiatric, legal, or other professional advice, diagnosis, or treatment. If the Client is currently in mental health treatment, the Client is encouraged to inform their treating provider of their participation in coaching. If the Client is experiencing a mental health crisis, suicidal ideation, or medical emergency, the Client should not rely on these sessions and should immediately contact a licensed professional, 988 (Suicide & Crisis Lifeline in the U.S.), 911, or local emergency services.

Referrals. If, in the Consultant's professional judgment, the Client's needs would be better addressed by licensed therapy, medical care, or another professional service, the Consultant may recommend that the Client seek such care and may decline to continue the coaching engagement. No refund is owed for sessions already rendered, including under the 10-Minute Rule.

2. Client Conduct — Respect and Professionalism Required

By booking a session, the Client agrees to engage respectfully and professionally at all times. Specifically, the Client agrees that the following conduct is strictly prohibited during any session:

  • Sexual advances, propositions, flirtation, or attempts to sexualize the call or the Consultant.

  • Sexually explicit self-disclosure that is not relevant to a legitimate educational question, or appears intended to arouse rather than to learn.

  • Masturbation, sexual activity, or nudity on camera or audio during the session.

  • Profanity directed at the Consultant, slurs, harassment, threats, demeaning language, or any form of verbal abuse.

  • Discriminatory language or conduct based on race, gender, sexual orientation, gender identity, disability, religion, or any other protected characteristic.

  • Recording, screenshotting, screen-capturing, or otherwise reproducing the session in any form without the Consultant’s prior written consent.

  • Sharing session content, materials, or the Consultant’s likeness publicly or with third parties without prior written consent.

  • Appearing intoxicated to a degree that interferes with the session.

Note: Frank, clinical, and direct discussion of sexual topics, anatomy, and behaviors is expected and welcomed as part of the educational nature of these sessions. The use of accurate terminology — including explicit language when relevant to the topic — is not a violation of this section. This section addresses disrespectful, harassing, or sexualizing conduct directed at the Consultant or the call itself.

3. Consultant’s Right to End the Session

The Consultant reserves the sole and absolute right to end any session at any time, without warning, if the Client violates Section 2 or otherwise engages in conduct the Consultant deems inappropriate, unsafe, or unproductive.

If a session is ended for cause under this Section, the Client forfeits any right to a refund, credit, or rescheduled session, and the Consultant may decline to book the Client for future sessions. Serious conduct, including harassment, threats, or illegal behavior, may be reported to the relevant platform (e.g., Acuity Scheduling, payment processor, video platform) and/or law enforcement as the Consultant deems appropriate.

4. Refund, Cancellation, and Rescheduling Policy

  1. All session fees are due in full at the time of booking.

  2. Cancellations or reschedule requests made at least [24] hours before the scheduled start time are eligible for a full refund or one (1) free reschedule, at the Client’s option.

  3. Cancellations or reschedule requests made less than [24] hours before the scheduled start time are non-refundable. One (1) reschedule may be offered at the Consultant’s discretion.

5. 10-Minute Rule: If the Client attends the session and remains on the call for more than ten (10) minutes (whether or not the Client actively participates), the session is considered rendered and is non-refundable for any reason. Dissatisfaction with advice, education, or information provided is not grounds for a refund.

  1. If the Client fails to appear (“no-show”) or joins more than fifteen (15) minutes after the scheduled start time without prior notice, the session is forfeit and non-refundable.

  2. If the Consultant must cancel or reschedule due to illness, emergency, or technical failure on her side, the Client will be offered, at the Client’s choice, a full refund or a rescheduled session at no additional cost.

  3. Technical issues on the Client’s side (poor internet, hardware problems, inability to access the video platform, etc.) do not entitle the Client to a refund. The Client is responsible for testing their equipment before the session.

6. Chargebacks and Disputes

The Client agrees not to initiate a chargeback, dispute, or reversal with their bank, credit card company, or payment processor for any session that has been rendered in accordance with this Agreement, including any session subject to the 10-Minute Rule (Section 4.5) or ended under Section 3. The Client agrees to first contact the Consultant in good faith to attempt to resolve any concerns. Fraudulent or bad-faith chargebacks may be disputed and pursued, including recovery of any associated fees and costs.

7. Age and Capacity

The Client represents and warrants that they are at least eighteen (18) years of age (or the age of majority in their jurisdiction, if older) and have the legal capacity to enter into this Agreement. The Consultant reserves the right to request reasonable verification of age and to refuse or terminate service if age cannot be reasonably confirmed. No refund will be issued where service is terminated under this Section due to misrepresentation by the Client.

8. Confidentiality

The Consultant will treat the substance of the Client’s session as confidential and will not disclose Client-identifying information to third parties, except: (a) with the Client’s consent; (b) as required by law, subpoena, or court order; (c) where disclosure is necessary to prevent imminent harm to the Client or others; or (d) in anonymized, de-identified form for educational, marketing, or training purposes (e.g., “a client recently asked…” without identifying details).

Please note: Because the Consultant is not a licensed therapist, communications are not protected by therapist-client privilege or any equivalent legal privilege.

9. No Guarantees

The Consultant offers education, information, and perspective, but makes no guarantee of any specific outcome, result, improvement, change in relationship, sexual experience, or personal circumstance. Outcomes depend on many factors outside the Consultant’s control, including the Client’s own choices and actions.

10. Intellectual Property

All content, frameworks, written materials, exercises, slides, and recordings created by the Consultant remain the Consultant’s intellectual property. The Client is granted a personal, non-transferable, non-commercial license to use any materials provided for the Client’s own personal benefit only. The Client may not reproduce, redistribute, resell, repackage, teach, or publish the Consultant’s materials without prior written consent.

11. Recording

Sessions will not be recorded by either party without the express, prior, written consent of the other party. If recording is mutually agreed to, the recording will be used only for the purpose stated at the time of consent.

12. Limitation of Liability

To the fullest extent permitted by law, the Consultant’s total liability arising out of or related to this Agreement or any session is limited to the amount the Client actually paid for the specific session at issue. The Consultant shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to emotional distress, loss of relationship, loss of income, or loss of opportunity. The Client agrees that they participate in sessions voluntarily and assume responsibility for their own choices, decisions, and actions.

13. Indemnification

The Client agrees to indemnify, defend, and hold harmless the Consultant and her affiliates, contractors, and representatives from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of the Client’s breach of this Agreement, misuse of any materials, or violation of any applicable law.

14. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of [YOUR STATE], without regard to its conflict-of-laws principles. The parties agree to attempt to resolve any dispute through good-faith discussion first. Any unresolved dispute shall be brought exclusively in the state or federal courts located in [YOUR COUNTY, YOUR STATE], and both parties consent to personal jurisdiction and venue there.

[OPTIONAL ARBITRATION CLAUSE: Any dispute arising under this Agreement that is not resolved informally shall be resolved by binding arbitration administered by [AAA / JAMS] in [YOUR CITY, YOUR STATE], in accordance with its commercial arbitration rules. Each party waives the right to a jury trial and to participate in class actions.]

15. Severability and Entire Agreement

If any provision of this Agreement is held to be unenforceable, the remaining provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between the parties regarding the services and supersedes any prior agreements, communications, or representations.

16. Acknowledgment

By booking a session through Acuity, checking the agreement box at booking, and/or paying any fee, the Client acknowledges that they have read, understood, and agreed to this Agreement in full.